Business Developer | Nicolai Errebo Birch 💻

Digital Transformation

Digital Transformation is the cornerstone of modern business strategy, leveraging technology to innovate, streamline operations, and engage customers. 

Defining Digital Transformation

Digital transformation is a critical element in an overarching business adaptation strategy. While not the sole factor, it is pivotal for the success or failure of transformation efforts. The integration of the right technologies, along with people, processes, and operations, enables businesses to swiftly adapt to disruptions and/or opportunities, meet evolving customer needs, and drive future growth and innovation. In the first of the four industrial revolutions, steam power was the disruptive technology that changed the world. In the second, it was the assembly line; in the third, the computer. Today, we are in the midst of the fourth industrial revolution, which is digital. Intelligent digital technologies such as artificial intelligence (AI), machine learning, the Internet of Things (IoT) networks, advanced analytics, and robotics have the potential to redefine how we work and conduct business – and how companies engage with their customers and the world (Abdin, 2017). 

13.44 ROI

Enhanced Revenue and Cost
Reduction through Data Analytics

Research on German SMEs shows implementing data analytics can significantly impact ROI, with a weighted average of 13.44. This highlights the profitability of integrating technology to improve earnings or decrease expenses, marking a pivotal step in business optimization (Pfister & Lehmann, 2023). 

$100 Trillion

Digital Transformation's Societal
and Industrial Value

The World Economic Forum predicts digital transformation’s value could reach over $100 trillion by 2025, driven by digital technologies like AI and cloud computing. This underscores the importance of cross-sector collaboration to harness the full potential of digital advancements for societal and industrial growth (World Economic Forum, 2016). 

19% for Innovation

IT Budget Allocation

Deloitte Insights (2020) states over 50% of IT budgets go to maintenance, with only 19% for innovation. Spiceworks (2021) adds that updating outdated IT infrastructure is a major budget driver, with 56% of firms planning increased IT spend. This highlights the ongoing challenge of balancing maintenance with strategic investment in innovation. 

The Imperative of Digital Transformation

Building on the demonstrated financial benefits and strategic imperatives of digital transformation, it’s crucial to understand its underlying importance. As Vial (2019) elucidates, digital transformation is fundamentally driven by disruption—stemming from shifts in customer behavior and expectations, the competitive environment, or data accessibility. These forces compel businesses to continuously refine their digital and transformation strategies, aiming to capitalize on digital platforms and ecosystems for value creation. Particularly, the concept of integrative capabilities, as discussed by Vial (2019), highlights an often overlooked yet critical aspect of digital transformation. These capabilities are essential for navigating and leveraging the increasingly complex value networks essential for sustained success. This focus on adaptability and strategic integration underscores why digital transformation is not just beneficial but essential for modern businesses to thrive in a dynamic digital landscape. 


Digital Business Development

Business Development is a multifaceted discipline focused on strategic growth and value creation. It necessitates a deep understanding of internal strengths, market conditions, and customer needs. This area involves identifying new business opportunities, establishing strategic partnerships, and driving innovation within organizations. Mastery here is less about transactions and more about forging lasting relationships that benefit all stakeholders. 

Digital Transformation

Digital Transformation represents the intersection of technology and business, signifying a shift towards more agile, scalable, and customer-centric operational models. It’s about leveraging digital innovations to redefine an organization’s approach, enhance process efficiencies, and improve customer experiences. Expertise in this domain means guiding entities through change, ensuring they remain competitive and relevant in an increasingly digital world. 

Digital Communication

Digital Communication is the art and science of connecting with audiences in the digital space. It requires skillful storytelling and data-driven strategies to navigate the ever-changing digital landscape. From content creation to analytics, it encompasses managing online reputations, engaging user communities, and building brand awareness. Success in this field is measured by the ability to create meaningful interactions and foster community through technology. 

The Theory & Method

This section’s theoretical foundation is based on Vial’s (2019) framework, which outlines the digital transformation process. The framework consists of eight building blocks interconnected in various ways. It aims to depict the character and consequences of digital transformation (DT) through the analysis of 282 scholarly articles, initially selected from a pool of 381 works. This page exclusively discusses the existing theory of DT, exploring the concept’s aspects and perspectives. Initially, it defines and describes the entire DT process, contributing to an overview of the chosen framework. From this definition and process, we delve into the components that are inherently part of the digital transformation process. 

Note: The arrows do not indicate a statistical relationship or causality as found in variance models. Instead, they outline a comprehensive sequence of relationships described by DT literature (Vial, 2019). 


The Digital Transformation Process

Vial’s (2019) comprehensive literature review meticulously examines 28 sources, presenting 23 unique definitions of digital transformation (DT). This deep dive culminates in his own distilled definition, informed by the breadth of perspectives encountered. His analysis yields three pivotal observations crucial for a nuanced understanding of DT. Firstly, the predominance of an organizational viewpoint in existing definitions, with less emphasis on societal and industrial impacts. Secondly, the diversity in technological applications and environmental contexts significantly influences DT’s nature and outcomes. Lastly, the recurrent use of similar terminology across studies, despite this, Vial (2019) also highlights the prevalent ambiguities and conceptual overlaps that obscure a clear understanding of DT. To clarify these complexities, Vial employs ‘semantic decomposition,’ a methodical approach to dissect and reassemble the concept, ensuring a precise and comprehensive understanding. 

Find out how we can help you meet your ambitions

The Journey

Through ‘semantic decomposition,’ Vial identifies four foundational characteristics of DT: (1) target entity, (2) scope, (3) means, and (4) expected outcome. Leveraging these pillars, he proposes a definition: 

“a process that aims to improve an entity by triggering significant changes to its properties through combinations of information, computing, communication, and connectivity technologies” (Vial 2019, p. 121). 

This conceptual framework not only serves as the bedrock for our theoretical understanding but also guides our practical approach to navigating the DT process. It emphasizes a holistic view, incorporating human, organizational, and technological perspectives. It promotes strategic adjustments to leverage technology in value creation, addressing structural challenges and barriers. Vial (2019) advocates for a research agenda focused on dynamic capabilities and the exploration of new strategic directions in IS research related to DT, offering a broader and more inclusive examination of each element within the digital transformation process. 

Exploring the Pillars of Digital Transformation

At the heart of digital transformation lies a complex interplay of technologies, strategies, and organizational dynamics. Vial’s (2019) framework meticulously dissects this multifaceted process into key elements, each playing a pivotal role in navigating the digital landscape. This section delves into the essence of these elements, offering insights into their significance and interconnections. From the strategic deployment of digital technologies to the inevitable organizational shifts, we explore the foundational aspects that underpin successful digital transformation initiatives. Join us as we unravel the intricacies of each element, shedding light on their collective impact on businesses and their journey towards digital excellence. 


Use of Digital Technologies

The core technologies in Vial’s (2019) research on digital transformation are encapsulated by Sebastian et al.’s (2017) SMAGIT acronym, representing social, mobile, analytics, cloud, and the Internet of Things (IoT), with Vial also emphasizing platforms as a crucial technology. This highlights the situational use of digital technologies in combination, extending beyond common technologies like the internet, software, and blockchain, which, while central to digital transformation, appear less frequently. 



Digital technologies naturally induce disruption, affecting societies, industries, or specific organizations. Vial (2019) identifies three primary areas impacted by digital technologies: customer behavior and expectations, the competitive landscape, and data accessibility. These areas underscore the transformative power of digital technologies in reshaping traditional norms and practices. 


Strategic Responses

Faced with disruption, organizations must devise strategic plans to remain competitive. Digital technologies present both significant opportunities and existential threats. Vial (2019) views the response to disruption as both an endogenous and exogenous phenomenon, leading to the emergence of digital business and transformation strategies as means to navigate these challenges. 


Changes in Value Creation

Digital business and transformation strategies pivot on the use of digital technologies to alter the value creation process. According to Vial (2019), digital technologies’ value largely depends on the context, with organizational change emerging as a result. He highlights new pathways for value creation through digital transformation, fundamentally altering digital business models and the value creation process itself. 


Structural Changes

The shift in value creation precipitates structural changes within organizations, emphasizing the importance of cross-functional collaboration. Vial (2019) also points to culture, leadership, employee roles, and competencies as critical facets of digital transformation, influenced by these structural adjustments. 


Organizational Barriers

Despite a focus on transformation, inertia and resistance can impede the realization of digital transformation. Vial (2019) argues that overcoming inertia and resistance, particularly concerning disruptive resources and capabilities, is among the most significant challenges facing organizations today. 


Negative & Positive Impacts

Finally, Vial’s (2019) framework acknowledges that digital transformation can yield both negative and positive outcomes, with implications spanning societal, industrial, and organizational levels. While the focus often remains on organizational impacts, the broader consequences of digital transformation encompass operational efficiency, performance enhancements, and societal improvements, alongside concerns over security and privacy. 


Susan Wojcicki, CEO of YouTube, leading digital transformation in the media landscape.

Susan Wojcicki

CEO of YouTube

Susan Wojcicki has been instrumental in transforming YouTube into a digital powerhouse for video content. Under her leadership, YouTube has not only become the world’s leading online video platform but also a critical tool for digital marketing, influencing how brands and creators engage with audiences globally. 

Satya Nadella, CEO of Microsoft, forefront of digital transformation with cloud computing and AI technologies.

Satya Nadella

CEO of Microsoft

Since taking the helm at Microsoft, Satya Nadella has reinvigorated the company’s focus on cloud computing, AI, and digital transformation solutions. His vision for a “mobile-first, cloud-first” world has influenced how businesses operate and compete in the digital age, making Microsoft a key player in digital transformation. 

Whitney Wolfe Herd, Founder of Bumble, pioneering digital transformation in social networking and dating.

Whitney Herd

Founder of Bumble

Whitney Herd revolutionized the online dating industry with the launch of Bumble, a platform that empowers women to make the first move. Her approach to social networking and dating has challenged traditional norms and fostered a safer environment for online interactions, impacting digital business development in the social sector. 



Transforming the delivery industry with rapid, drone-based delivery of medical supplies. 


Redefining the travel industry by making private homes available to travelers worldwide. 

Oculus VR

Pioneering in virtual reality, bringing immersive experiences to consumers and businesses. 


Automating business processes with Robotic Process Automation (RPA), enhancing efficiency. 


Revolutionizing the global finance sector with its borderless banking platform. 


Optimizing agriculture with data analytics and automated operational reports. 

Unleashing Digital Potential 

FAQ about Digital Transformation

Explore key FAQs on digital transformation, offering simple answers to help you understand and navigate its impact on your business. 

Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. It’s also a cultural change that requires organizations to continually challenge the status quo, experiment, and get comfortable with failure. 

In today’s fast-paced world, digital transformation is crucial for staying competitive. It enables businesses to adapt to changing market conditions, meet evolving customer expectations, and leverage new technologies to improve efficiency, enhance customer experiences, and drive growth. 

Begin by assessing your current digital maturity and identifying areas where digital technologies can have the most significant impact. Develop a clear vision of how digital transformation can meet your business objectives, and create a strategic roadmap that includes milestones, investment needs, and a change management plan. 

The most common challenges include cultural resistance to change, lack of a clear digital strategy, difficulties in integrating new technologies with legacy systems, and ensuring data security and privacy. Overcoming these challenges requires strong leadership, clear communication, and a commitment to continuous learning and adaptation. 

UX Design Portfolio

Shared Journeys in Digital Innovation 

Explore Our Digital Portfolio

Our portfolio represents not just our work but a series of learning experiences in digital business development, digital transformation, and communication. It’s a modest showcase of how we’ve applied careful thought and collaboration to meet digital challenges. We invite you to explore these shared journeys, hoping they inspire as much as they have taught us. 

Coffee shop within the entrepreneurial environment for creators, symbolizing innovation and collaboration over coffee.
A sleek and modern simple website displayed on a computer screen, showcasing minimalist design.

Simple Website

Simple Website Design

Explore the case study on ‘Simple Website’ solutions, showcasing the power of clarity and functionality in web design. This section delves into creating user-friendly interfaces that prioritize ease of use without compromising on aesthetic appeal. 

UX Ecommerce

Ecommerce User Experience

Delve into our ‘UX Ecommerce’ case study, which highlights innovative approaches to online shopping experiences. It emphasizes intuitive navigation and seamless user journeys, tailored to enhance customer engagement and conversion rates. 

Mobile App UX Design

Mobile UX Design Insights

Explore the ‘Mobile App UX Design’ case study for in-depth insights into the design process behind our user-centered mobile applications. This study outlines the core principles and strategic approaches that guide our development of engaging mobile designs.

Healthcare Solution

Healthcare App Innovation

Discover the ‘Healthcare Solution App’ in our portfolio, highlighting our role in developing an application that enhances patient care coordination. This project reflects our expertise in creating apps that are both innovative and empathetic to user needs. 

Let's Talk

Please feel free to reach out to the email below.
I’ll try to get back to you as soon as possible. 

Get in touch 

A contemporary office landscape equipped with modern facilities, reflecting the dynamic environment of a UX Designer. Contact for collaboration.

Abdin, M. (2017). Digitisation of SMEs – Opportunity or challenge. Recieved from

Deloitte Insights. (2020). Tech leaders reimagining work, workforce, and workplace. Recieved from

Pfister, P., & Lehmann, C. (2023). Measuring the success of digital transformation in German SMEs. Recieved from

Sebastian, I. M., Ross, J. W., Beath, C., Mocker, M., Moloney, K. G., & Fonstad, N. O. (2017). How Big Old Companies Navigate Digital Transformation. MIS Quarterly Executive, 16(3), 197-213.

Spiceworks. (2021). The State of IT 2021. Recieved from

Vial, G. (2019). ‘Understanding digital transformation: A review and a research agenda’, The Journal of Strategic Information Systems, 28(2), pp. 118–144. Recieved from doi:10.1016/j.jsis.2019.01.003.

World Economic Forum. (2016). 100 trillion by 2025: The digital dividend for society and business. Recieved from 

How can I help you?

Get in touch with me here.